Frequently asked questions
The art and science of asking questions is the source of all knowledge
Shopping Information
What Shipping Methods Are Available?
At the moment we offer Regular Post shipping that should be delivered between 7-14 Business Days depending on client address and DHL Express shipping that should be delivered between 3-5 Business days. For more information about shipping process please check shipping
Do You Ship Internationally?
Yes we do. We ship worldwide.
How Long Will It Take To Get My Package?
Regular Post shipping should be delivered between 7-14 Business Days depending on client address.
DHL Express shipping should be delivered between 3-5 Business days.
If You paid for preorder – product will be shipped right after we receive it from our factory – usually no longer than 90 days after your payment.
For more information about shipping process please Check shipping tab.
Payment Information
What Payment Methods Are Accepted?
At the moment we accept
- Payment in USD
via Paypal and credit/debit cards
via Apple Pay
via Google Pay
via Stripe - Payment in EUR
via PayPal and credit/debit cards - Payment in GBP
via Stripe and credit/debit cards
via Apple Pay
via Google Pay - Payment in PLN
via PayU
Is Buying On-Line Safe?
It really depends where do You plan to shop. For sure it is absolutely safe at www.birbee.eu. We can, and we do guarantee that.
Both our website and our payment systems use the highest quality SSL certificates to guarantee safety of your transaction at birbee.eu
Orders and Returns
How do I place an Order?
Choose products that You would like to buy and add it to your cart.
Then go to your cart – you will find it in top right corner of our website. After that click checkout and follow instructions – provide your address and choose payment system. Pay for the product and wait for the package to be shipped to you.
How Can I Cancel Or Change My Order?
In general it is not possible to cancel or change order that was already successfully paid. We can TRY to modify size or color of item You bought, but we can not promise it will be something always possible to do. If You would like to try write an email with You order number ASAP to [email protected] and explain in a few sentences what modification do You need.
Please keep it mind, that in most cases You will have to wait for your original order to arrive first and then simply return it to us. For more details about our return policy check returns tab.
Do I need an account to place an order?
No, You don’t. You can buy your products without registering your account. BUT we are strongly encourage you to register account at birbee.eu – not only will it simplify your future shopping experience, moreover You will become a part of our online family that gets discounts and other promotional deals.
Who should I to contact if I have any queries?
If You have any questions or issues please send email to [email protected]
How Do I Track My Order?
We will provide you a tracking information via e-mail. You can also check it on your birbee.eu profile page under – orders tab.
If You don’t have account , You can also find it in your emails
How Can I Return a Product?
You have 14 days to return your products or exchange it for a different one.
please send email to [email protected] with your order number and we will assist You with the return process. For more details about our return policy Check return tab
Others
Are you looking for ambassadors / influencers ?
We’re always looking for interesting people to join #BirbeeFamily.
Send us an email
[email protected]